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[Article] What the WHPUOS? How Adopting Worked Hours Per Unit Of Service to Analyze Productivity Can Help Manage Labor Costs

by Ron Hughes, Senior Advisor

WHPUOS is an acronym for Worked Hours Per Unit Of Service —an operational efficiency statistic that expresses the relationship between worked hours and service volumes logged during a defined period of time (e.g., shift, day, per period)—and are always stated in hours or percentage of an hour. For example, a WHPUOS of 0.25 represents 25 percent of an hour. WHPUOS are not rates per hour, nor should they be confused with Workload Indicators or RVUs (relative value units). WHPUOS are a measure of labor intensity or staffing resources required per unit of service delivered.  As such WHPUOS provides management with critical insight into staffing patterns, costs and variances.

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