[Article] Why Frontline Managers Are Essential to Achieving Productivity Gains
– By Ron Hughes
“Management without daily monitoring is not management” – Ron Hughes, Staffing and Productivity Advisor
The productivity game is won or lost with your frontline managers. Do they have the daily real-time management skills, tools and analytics to stay on track with performance targets? Have managers been provided with the necessary training? Do they understand why they’re responsible for their departments’ outcomes?
While most healthcare organizations have developed and implemented a productivity reporting and monitoring system, we find the processes for managing staffing to volume across the organization are often uneven, with varied and suboptimal results.